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User Posting

User posts and comments to the community are one of the most powerful ways to engage and connect your audience.  With this power comes great responsibility to ensure legitimate content is being shared.  The Hub platform provides some automated measures to assist Community Managers in maintaining content integrity.

Regular Members

For the first 10 days after a user joins a site:

• The user is not allowed to post links.  If they attempt to post a link, we block the post, generate an email to the site administrative email address, and present them with feedback:
  "Your message cannot be posted. To protect against unwanted spam, newly registered members are not eligible to post messages that include links and URLs. Please try again without links, try again in a few days or contact support."

Every time a user makes a post:

• Their text is checked against their last two posts from the previous two days.  If the post is > 98% similar to one of these recent posts that they made, it is blocked, an email is triggered to the site administrative email, and the user receives feedback:
  "We noticed that you have already made a post similar to this within the last few days. In order to keep the posts fresh and unique, we're going to hold this post from being made. If you need to post it again, please try again in a few days or contact support."
  One important thing to keep in mind: the text comparison will result in a "hit" (i.e. > 98%) if they use a copied phrase from one of these previous posts.  For example, if they wrote multiple paragraphs and use "Thanks, I will make sure to try this." in their post, if they attempt to make a new post with just "Thanks, I will make sure to try this." on its own, it will be flagged because the text is 100% found in one of their recent posts.

Administrators

Administrators are not restricted in posting.  They can post links from day one and can make duplicate posts as often as they would like.

Options

If you wish to disable link restrictions for newly joined regular members, you can disable via your Site Options on the "Security" tab in the General Section by toggling "Disable new user link posting restrictions?"

Monitor Keywords

Blacklisted keywords can be added to the to the site to trigger notifications. When a user tries to create a post containing one of the keywords listed, the email address associated with the new posts will receive a notification.  The post is not blocked from being made, rather it just alerts that one of the monitored words has been used.

To access the list of blacklisted keywords:

• Go to the Hub Dashboard
• Click Site Options -> General -> Security